Shipping & Returns

At Andersons Nursery we guarantee you top quality plants - Every Time! Our Team carefully Select, Prepare and Dispatch your order, in our specially designed boxes, ensuring our plants reach you in perfect condition. However, if you do have a problem, here is what to do:

Contact Customer Services
Please either phone on 01767 640 400 between 9 and 5, Monday to Friday, or email info@AndersonsNursery.co.uk

Incorrect Goods
If we sent you something you hadn't ordered and which was not a substitute item (see below), please contact us within 7 days informing us of the problem. You can return it within 28 working days unused in its original packaging and you will not be charged.

Damaged In Transit
If your purchase is damaged in transit, please contact us within 7 days informing us of the problem. You can return it within 28 days and either get a replacement or a refund. Please make sure you give us your order number and return the item in its original packaging.

Damaged Plants
If you receive a plant that is in bad condition when you take it out of the box, contact us immediately. We will then ask you to send us a photograph so that there is no doubt as to it's condition on arrival with you, as opposed to what it looks like by the time you return it to us. Bear in mind that plants look different depending on what time of year it is. If you choose a nice leafy-looking deciduous shrub in the winter, remember it's going to turn up looking pretty bare. It doesn't mean there's anything wrong with it, just that it's out of season and will perk up when the weather does. Perennial plants won't even show above the soil level in a pot during the winter, but that doesn't mean you've been fobbed off with a bunch of soil. However, provided that you have contacted us within 7 days of receiving the defective plant we will be happy to arrange for a refund or replacement once we have received the pictures and determined the cause of the problem.

Cancellation
To cancel an order, please drop us an e-mail at info@AndersonsNursery.co.uk with details of the order you are canceling. A charge may be made if the cancellation is done after the order or a part of the order has been dispatched.

Returns
You can return anything you're not happy with within 28 days of receiving it provided you have contacted us within 7 days of receipt to advise of its return and that it's not something you've tried out and not liked! The analogy would be buying a dress, wearing it for a party and then deciding you no longer want it!
We will not pay the costs of returning an item to us.
Until we receive the goods you are returning, they are your responsibility. For your protection and peace of mind, we recommend you use a recorded delivery service to return things.
To get a full refund, simply return the item to us in its original condition, in its original packaging within 28 days of cancellation.
If the item has been damaged, used or is not returned in its original packaging, we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale.

Substitutes
If you order a Ready-Made Border, Plant Combination or Border Design and a plant in the scheme is unavailable, we reserve the right to replace it with something similar. You can rely on us to choose a plant that's not only of a comparable size and price but one that fits in with the overall design we've worked on with you.

Pictures and Images
Although most of the images of each product is true to the plant, please note that some of the photos are just a representation, to give you an idea of what the plant will look like and are not necessarily a photo of the actual plant.

If you believe we have made a mistake please do not hesitate to let us know by 'Contacting Us'